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Search our Support Centre for help articles and more.
Fix a Problem
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- Can I track my order online?
- Yes you can to track your order now click here
- I haven't received my code?!
- If you have placed your order and not received your code you need to follow the steps below:
1) The first thing you need to do is to track your order to see whether your code is still being processed.
2) If there has been a problem with your order, for example we can’t find the code or there is an error it will say so in the online tracking. If there has been a problem simply contact us and we will refund you or suggest alternative options.
3) If your code is still processing and it’s taking longer that the estimated delivery time specified then please contact us.
To contact us click here
- How do I enter my code?
- To enter your code all you need to do is follow the instructions. To see the instructions for your phone and for tips and troubleshooting click here
- My code isn't working!!
- If you have entered the code we sent you and you are getting 'code error' please follow the steps be... Read More
- I entered the wrong information when I ordered?!
- If you entered incorrect information on the order form then your code is likely to fail. You will need to completely reorder the code. If you use the same email address that you used to place your first order you will receive a 15% discount.
To place your order again click here
- I want a refund!
- We can only provide refunds if:
1) We can’t find your code
2) If we have an error gene... Read More
