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More Information
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- What is phone unlocking?
- Carriers, providers and networks lock phones so customers have to use their network at their rates. ... Read More
- Benefits of phone unlocking
- Once you have unlocked your phone you will be free to choose any network and any SIM card you like. ... Read More
- Is unlocking legal?
- Mobile phone unlocking is legal. In the UK, USA and Canada it is not only legal, but very much accep... Read More
- Our Guarantee
- We are so confident that the unique unlock code that we generate for your phone will work; that if i... Read More
- Terms & Conditions
- 1. Price and Payments
1.1. The price for the service shall be the quoted price of the Seller, and p... Read More
- Can my cell phone be unlocked?
- GSM phones can be unlocked, but if your phone us a CMDA the chances of unlocking it are slim.
- What is a SIM card?
- SIM stands for 'subscriber information module'. It is the chip which is inserted into the GSM phone ... Read More
- What is a GSM phone?
- GSM (Global System for Mobile communications) is what most people have. Around 82% of the global mob... Read More
- Will my phone provider know if I unlock my phone?
- It is very unlikely your provider would know if you unlocked your phone.
- Do phone providers mind if customers unlock their phones?
- Again it is unlikely that they will mind. If you have signed a contract with a provider you will probably have to spend a set amount each month with them whether or not you use your minutes with them.
- Can my provider relock my phone without me knowing?
- Absolutely not. You can only relock your phone by plugging in a cable and reprogramming the phone.
- Will I have unlock my phone every time I change SIMs?
- No, once you have unlocked your phone then it will be unlocked for good, unless you reprogram it.
- Will my existing service still work if I unlock my phone?
- Yes it will providing that the SIM card from your provider is still in the phone handset.
- If I unlock my phone can I save money?
- Yes, you can save money by unlocking your phone as you can use other SIM cards for different regions or countries if you are travelling. You can avoid roaming charges and have a look around for the best deals on rates. However, you will still pay your provider the normal monthly rate.
- Can you still unlock my phone if I've tried to unlock it before and it hasn't worked?
- Generally the answer is yes. Some phones are limited to five unlock attempts and then the phone becomes hardlocked and then you will not be able to unlock your phone. However, our cable unlocking service should be able to unlock the phone still.
- Can phone unlocking harm my phone?
- No it can't harm your phone. Unlocking just removes the network and SIM locks imposed by your network provider. We do advise that you check your contract to make sure that unlocking doesn't affect your warranty or break the terms and conditions of your contract.
Please note that if you enter the wrong unlock code in certain handsets several times you can hardlock the phone.
- Do any American carriers have GSM phones?
- AT&T and T-Mobile provide GSM phones along with a few others.



